2022 Customer Service Officer

About BOC

BOC, a subsidiary of Linde plc, supplies compressed and liquefied gases, chemicals, and equipment across the South Pacific region, including Australia, New Zealand, Papua New Guinea, and the Solomon Islands. We develop safe, sustainable and innovative solutions for customers across a variety of applications, heavy industry, and the medical sector.

Watch the video below to learn more about BOC:

Your role

As a Customer Service Officer based in our Port Macquarie office, you will attend to all customer queries, open accounts for new customers, process LPG Orders, customer payments, deliveries, and input manual sales dockets. You will also ensure that all orders are passed on to transport for timely delivery and that all administration functions are carried out efficiently. 
  
This opportunity offers an attractive salary and a supportive and vibrant work environment where all your efforts are recognized. In addition, they will provide in-depth training and support, giving you the confidence to know that all the hard work you put in is backed up by a world-class organization.
  
Your Responsibilities will include:  

• Provide outstanding telephone skills
• Identify and convert opportunities to drive sales growth and maximize customer retention
• Proactively promote product campaigns and value add services
• Processing of sales orders, stock control, reports, and inquiry resolution
• Accounts Payable duties and general administration duties  

Salary & benefits

Roles in Customer Service Officer earn an average of A$43,000 to A$67,000. (Source: Glassdoor)

Here are some of the benefits the employees of AIG receive:

What they offer:

1. Incentive and sales commission scheme
2. 20 days’ holiday with the flexibility to buy up to 10 extra days a year
3. Discounts and special offers with hundreds of retailers, just because you work here
4. Discounted private healthcare scheme 
5. Linde Leading Lights Quarterly and Annual Awards
6. Service Awards
7. 21 weeks paid parental scheme
8. Read more.

(Source: Glassdoor Employer Verified)

Career progression

BOC offers the following to help you develop your career:

• Mentoring scheme
• Training programs to enhance career development, as well as to operate in your role safely and effectively 
• Support for professional qualifications

Culture & vibe

At Linde, they strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, recognizes their differences, and embraces inclusion. Linde is also committed to partnering with others to help ensure that they remain an employer of choice for the ever-increasing pool of diverse global talent.

Diversity is the full range of differences that define all people including their employees, customers, and suppliers. It includes factors such as gender, race, ethnicity, physical or mental ability, sexual orientation, geography, religion, occupational skill, education, and language. Read more.

About you

What they like about you:

• Prior Administration and Accounts payable experience – highly regarded
• Enjoy face-to-face customer interactions
• Be proficient in dealing with a wide range of queries over the phone
• Display confidence in representing our wide product and service range
• Excellent time management skills and verbal and written communication skills
• Previous retail or customer service experience would be highly regarded      

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to BOC.