Datacom Australia & New Zealand
Service Desk (Nov 2023)
Sydney, Adelaide
Opportunity expired
Opportunity details
- Graduate Job or Program
- AUD 60000 / Year
- Salary excludes Superannuation and penalty rates
- 15-30 vacancies
- Apply by 16 Dec 2023
- Start date 5 Nov 2023
Datacom's Service Desk Agents are the first point of call for our clients. Each day will bring new opportunity to problem solve, ideate and collaborate. We're hiring in Sydney and Adelaide!
The role
Datacom's Service Desk Agents solve our clients technical problems over phone call, email and through an alter monitoring system.
We'll provide all of the training you need to thrive in this role. No experience or background in Tech is required!
As a Service Desk agent you'll build transferable (and highly regarded) skills in ITIL (a certified skill in one of the leading service management methodologies in the world) customer delivery, problem solving, communication and collaboration. All core skills in any area of Technology.
What we're looking for
While a technical qualification is great it isn't required. We're looking for people with a can-do attitude that are eager to start their careers and build a future in Tech.
Hours
The operational hours for the Service Desk are now Mon – Sun (8.00am – 6.00pm) or the Afterhours roles require availability Mon-Sun (6:00pm – 8:00am) Which makes it perfect for those still studying!
Working Requirements
This role would be based 100% onsite
Career Path
The scope of Datacom's services is very broad from Cloud, Cyber and Networks to Design, project management and Consulting. The career possibilities are endless!
About Datacom
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
We have over 6,500 people across our global offices and generate an annual revenue of over AU $1.48 billion annually. This makes us one of Australasia's largest professional IT services companies. We are committed to hiring, developing and promoting diverse talent.
Hiring criteria
- No experience required
- Australian Citizen +more
- Business & Management +more
- Bachelor or higher
Reviews
As a field engineer, my role is to service, repair, replace, or troubleshoot issues for datacom customers. Tickets are raised by the customers, then our coordinators assign the ticket to a FE (Field engineer), once the job has been added to our Alliance app queue the coordinator assigning the job will ring and give us the details and SLA of the job. It is then our responsibility to travel to the job, within the time specified in the SLA, and perform the work necessary to resolve the customer's issue. Parts must be returned to stores for repair if the job performed involves a broken or defective part from the customer. Returns will be done for parts needing to be shipped to their respective companies for service or refurbishment. This process is the onsite admin side of my role that must be done to satisfy parts returns.
As a grad and new starter, I am still learning my role. With the help and support of my manager and colleagues I have obtained knowledge and practical skills that are needed for the competent execution of my role. In time, I will Gain more confidence and a better understanding of my role as a field engineer. The work assigned to me has naturally increased as my knowledge has grown from helpful development through shadowing and assisting colleagues in their duties.
I collaboratively work with the Sales Support team for ACT customers for the quoting and procurement process.
About the employer
Datacom Australia & New Zealand
4.0
1,000 - 50,000 employees
Technology
Datacom has grown to be one of Australasia’s leading locally owned Technology organisations. Our team is focused on doing work that makes a difference
Pros and cons of working at Datacom Australia & New Zealand
Pros
I love the hybrid working arrangements and the flexi hours. There's scope to fit in work largely when I choose.
Extremely supportive, understanding and helpful. The company cares about the overall wellbeing of the employee.
Opportunity for career growth.
People are helpful and collaborative.
The focus on continuous development through training or study is also a great benefit of working for Datacom.
Cons
Pay. If I had to pick on one thing it would be salary, however it's competitive enough that I'm not looking elsewhere.
Lack of team resources.
The lack of support as a graduate... I was put into major projects doing work well above a graduate level.
Can be a bit isolating because you're not required to come into the office.
There are meager activities in the Adelaide Franklin Street office for staff to indulge in.