Google AU
Information Technology Residency Program (Fixed-Term Employee)
Opportunity expired
Opportunity details
- Graduate Job or Program
The Role:
We are accepting applications for our February 2021 cohort. Applicants must have the right to work in Australia as Google is currently unable to sponsor a visa for this position.
Google's Information Technology Residency Program (ITRP) is a 26-month role designed to jumpstart your career in technology at Google or beyond. Residents will learn what it takes to support and scale Google's technology from our corporate infrastructure to end-users.
We believe that a successful IT career has its foundation in user support, and ITRP gives you exposure to a wide range of issues, as you will be assisting Googlers from around the world. You will help Google's operations evolve at scale by finding innovative ways to make support more efficient. You will also act as a liaison between technical and non-technical groups to enhance Google's infrastructure and internal services.
We will train and equip you with everything you need to support our users. Through short-term travel, you'll have the opportunity to experience the diverse support landscape in other Google offices. In addition, our learning and development programs are tailored to provide Residents with the technical and professional skills needed to accelerate a career in IT and prepare you for a variety of roles such as Security Engineering, System Administration, Network Engineering, Program Management, and more. Finally, you'll spend three months in a rotation focusing on your selected career path.
IT Residency alumni have advanced on to a variety of positions, both at Google and other technology companies, in areas such as Networking, Security, Site Reliability Engineering, System Administration, Support, and more.
Responsibilities:
- Provide support across all channels, including chat, email, phone, video, in-person, etc. (the amount of time dedicated to each will vary by location).
- Troubleshoot across Google's corporate resources, applications, and various operating systems, including Linux, OS X, Windows, Chrome OS and Android platforms.
- Support various services such as video conferencing, remote access, new internal products and mobile technology.
- Collaborate and share knowledge across the team and other Googlers.
Minimum qualifications:
- Associate's degree or equivalent practical experience.
- 6 months of experience troubleshooting in a Linux, OS X, or Windows networked environment - supporting desktops/laptops, phone systems, video conference, and/or various wireless devices.
- Customer service, client-facing, and/or help desk experience.
Preferred qualifications:
- Degree or certification in one of the following: Information Systems, Information Technology, Applied Networking, System Administration or other degrees with applicable experience.
- 1 year of relevant work experience, including experience deploying and supporting desktops/laptops, phone systems, video conferencing and various wireless devices.
- Ability to adapt quickly to changing priorities and to make quick decisions with limited information.
- Effective organisational, communication, leadership, and teamwork/collaboration skills, and passion for new technology and commitment to learning new skills.
- Completion of the Google IT Support Professional Certificate hosted on Coursera or other comparable certifications.
- Eligible to work in Australia.
Reviews
Write code, review code, write documentation, review documentation, go to meetings.
I am given a lot of autonomy to manage myself, even as a graduate, and work on what I think is needed for my projects.
Nearly-complete ownership over a portion of a project, meaning I am in charge of adding new features (coding/implementing) to the portion and maintaining it (debugging).
About the employer
Google AU
4.6
> 100,000 employees
Technology
Google hires bright, curious people from many different fields who are all united by wanting to do cool things that matter.
Pros and cons of working at Google AU
Pros
Not very hierarchical, every opinion is respected and heard. Strong focus on helping others in the team, and always very social, even with people I do not directly work with.
Free food, inclusive culture, knowledge sharing from seniors to juniors, private health insurance.
I am given a lot of autonomy to manage myself, even as a graduate, and work on what I think is needed for my projects.
There is the annual review cycle where you can self-nominate or your manager can nominate you for promotion. Plenty of opportunity to move up the ranks.
The best thing about working at Google is the People. As I have never worked at company where I get to work with all sorts of cool and different characters across the organisation and across the world i.e. APAC, EMEA & AMER.
Cons
Office located in a very strange location, requires a transport transfer (train/bus to light rail).
There is a fair bit of pressure to perform at a high standard, which can be tiring sometimes.
Slight job insecurity
Some teams are closer (more social) than others. In terms of socialising, some people disappear at 5pm, others stick around to play cards, pool, board games etc.
Many meetings