2021 Graduate - Client Services - Melbourne

We are one of the world's largest Information Communication Technology (ICT) companies, with over 130,000 employees in more than 100 locations, serving 10 million customers globally. We use our experience and the power of ICT to constantly innovate and contribute to the creation of a networked society. We are built on relationships amongst society, customers and our most valuable asset, our people.

We'd like to invite you to share in this experience! 

Our Graduate Program has a unique opportunity for Graduates to join our Sales and Customer Service Management organisation. Graduates will work within the Sales and Customer Services Management (SCSM) team. Within this division are Sales, Customer Service, Infrastructure Sales, Technical Pre Sales, Sales Operations and the Bid Team. This role will see you reporting into the Customer Service Group where you will take on project from all divisions of the SCSM team and have access to a large range of customer facing team members. With your manager, you will be a key point of contact for our customers and will be actively involved in all aspects of managing client relationships and ensuring excellence in operational delivery.

Our Customer Services Group Mission Statement is 'every day we provide great experiences that are celebrated by our Customers and Fujitsu'. We achieve this by ensuring that our focus is always on our Customer's outcomes and striving to exceed our customers' expectations. To effectively and proactively meet our customers' needs to ensure growth for Fujitsu. 

As part of the 12 month program starting in February 2021, you will have varied experiences across a broad field to enable you to develop:

• Understanding of the importance of Business Relationships (internal and external)
• Understanding of Customer Operations and Delivery Outcomes
• Ability to translate IT solutions and delivery into Customer Business Value
• An understanding of how Fujitsu operates
• An understanding of the need for Contract Adherence and Governance
• Problem solving and decision making skills in the context of a global corporate organisation
• Financial Management of Projects & Services

Who are we looking for?

We are looking for graduates who;

• Have (in the last 2 years) or are about to complete a Bachelor's or Master's degree with majors which may include Business or Commerce
• Achievement-oriented with a strong desire to succeed in their chosen career
• Strong interpersonal skills including the ability to build relationships and communicate professionally
• Have the maturity to work in an environment that requires frequent interaction with senior management, executives and customers.
• Have enthusiasm and a positive mindset.
• Are committed to working as part of a team.
• Have a capacity to manage complex information and make decisions.
• Have the ability to manage time and meet deadlines.
• Have a proactive and can do mindset

Candidates must have permanent Australian residency or citizenship at time of application.