Nous Group
Applications Support Engineer (Start ASAP)
Melbourne
Opportunity expired
Opportunity details
- Graduate Job or Program
- AUD 60,000 - 80,000 / Year
- 1 vacancy
- Apply by 5 Aug 2023
- Start date ASAP
Nous is a great place to work…
Nous Group (Nous) is an international management consultancy with over 500 people working across Australia and New Zealand, the UK, Ireland and Canada. We offer a broad consulting capability across business strategy, public policy, organisational capability, executive talent and development, transformational change and digital strategy and capability. Working with leaders in the public, private and community sectors on issues that have a substantial positive influence on people’s lives.
Nous is recognised as Australia’s top workplace, ranking first in the 2021 Best Places to Work Awards (Australia), and a Great Place to Work in 2019, 2017, 2015 and 2013 – we only enter every second year! We’ve been previously named Best Management Consulting Firm by the Australian Financial Review.
We are seeking an Applications Support Engineer to join our Melbourne office on a permanent basis due to exciting business growth. This is an opportunity to work on a diverse array of systems and technologies, making each day at work unique and interesting.
The role:
The purpose of this role is to provide technical support for a portfolio of enterprise applications, ensuring a high standard of service is established and maintained. The applications include Salesforce, Sage People, Microsoft suite (Teams, SharePoint), Confluence and other SaaS apps.
You will:
- Provide exceptional level 2 / level 3 support on a portfolio of enterprise applications, by identifying and resolving issues with applications, following agreed procedures
- Perform in-depth analysis to establish root causes of incidents and problems
- Actively maintain knowledge on the supported applications, including newly released functionality.
- Provide advice/support to the business on the best practice use of applications
- Actively manage and maintain applications in the portfolio to ensure they are configured/updated appropriately
- Develop, document and implement changes based on requests for change, following change control procedures
- Conduct system testing for changes, such as upgrades, or new functionality
- Help identify areas for strategic change or improvement in applications portfolio
- Work with application vendors to escalate issues, procure and coordinate changes, and maintain vendor relationship
- Support, enable and encourage Nous’ self-management culture to extend to IT self-support where practical, including creating and maintaining user documentation, and responding to queries
And the practical experience:
- Relevant qualifications in IT, computer science, engineering, or similar
- Experience in enterprise applications support and service management in a level 2 or 3 capacity
- Salesforce administrator experience or certifications highly regarded
- Experience in any the following enterprise applications highly regarded: Confluence, Office365 (SharePoint Online, Microsoft Teams, Power BI)
- Experience of working in fast paced, high volume environment
- Familiar with ITIL Foundation
- Experience with service management tools (e.g. Freshservice, ServiceNow, etc.) and coordinate service requests as assigned from the Service Management process
Skills:
- Demonstrated consultative, customer-centric approach, and a clear ability to build strong relationships with business stakeholders at all levels
- Knowledge of practical aspects of information and cyber security as relate to support and delivery of enterprise applications
- Knowledge of/experience with project and change management as related to enterprise application installation, modification and decommissioning
- Experience in professional services (or similar) organisation favourable
- Exceptional IT technical and support skills
- Excellent interpersonal skills
Finally, the important details…
Nous is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people. Nous is a flexible workplace that offers consulting opportunities on a full-time and part-time basis.
We seek people who demonstrate an ability to work effectively with individuals with diverse backgrounds. We are committed to diversity and inclusion.
If you have experience working on complex problems and want to be part of a dynamic team that puts people at the centre of everything, then we'd love to hear from you!
To apply for a role at Nous in Australia you must have Australian Permanent Residency or right to work in Australia.
Please note if you are successful in the recruitment process, you will be required to undertake background screening prior to your commencement at Nous.
Hiring criteria
- No experience required
- Australian Citizen +more
- IT & Computer Science +more
- Bachelor or higher
Reviews
My daily responsibilities at Nous Group encompass researching industry trends, composing analytical reports, facilitating workshops, and collaborating closely with clients and colleagues to devise effective solutions. I continuously engage in critical thinking and creative problem-solving to address complex client challenges. My focus remains on delivering clear, data-driven insights and actionable strategies to drive organisational performance and outcomes.
As a graduate consultant I am supporting with research and analysis, as well as creating reports, slide decks etc.
They can be quite varied. I have done a lot of data analytics work at Nous, so my day could easily include modelling in R. A lot of other tasks that Nousers typically do is desktop research, where you will research a topic and collate the information into a coherent narrative.
About the employer
Nous Group
4.3
500 - 1,000 employees
Management Consulting
As part of the Nous team, you’ll have the opportunity to think big, elevate your ambitions and partner with leading experts and organisations.
Pros and cons of working at Nous Group
Pros
The workplace culture is warm and welcoming. They cultivate an environment that encourages knowledge sharing and high (but supported) performance.
The work we get to do is intellectually stimulating, meaningful, and impactful.
There is a (fairly) flat organisational structure, and you have a lot of opportunities to interact with principals - within projects, the team structure is well-balanced with senior and junior consultants and project directors are very hands-on.
They are invested in my personal development as a consultant and regularly provide feedback (positive and constructive) to help me grow.
Nous Group has delivered over $7 million in subsidised consulting through our Community Partnerships Scheme; our Stretch Reconciliation Action Plan directs our collective efforts towards enhancing the self-determination and future of First Nations Australians; Operationally, they uphold sustainability through eco-conscious travel and procurement practices, waste reduction, emissions targets, and compensating for residual emissions.
Cons
The workload changes: sometimes it's really busy, and sometimes very quiet, but that's part of the job!
My company is flexible. Sometimes there are longer days (until 7 pm for example) but the self-managed approach means it's up to each employee how they use their work hours (within reason of course).
The starting salary and super for a graduate is about standard compared to other companies. Depending on company performance and the specific contract you signed, you can receive a bonus at the end of the financial year.
The training was good but was predominantly online and I think would have benefitted greatly from being in person. In terms of on-the-job training, it's fantastic. Our intranet and IP are great and there is so much to learn.
The hardest part of working at Nous is the hours - they aren't too bad, but sometimes you will have to flex up on some nights to complete a deadline.